Diagnostic time with no approval
A diagnostic charge looks fine until the fault takes the afternoon. If the customer never approves the repair, that time does not come back.
Independent repair shops
Get paid for the diagnosis.
A shop is paid when the customer approves the repair. Hours spent on a fault that never becomes that approval are hours the shop gave away. BrainBay keeps a path on the car, moves it when the finding changes, and puts the diagnosis on the repair order so the advisor can ask for the yes.
If your best technician is out, the next person still has the job. Tekmetric and your procedure library stay in place.
Shop dashboard
The problem
The leak is the time before the customer says yes.
The difficult cars sit with one or two people, and their judgment is not on the job. When they are out, those cars wait. The diagnostic time is already spent. The customer has not approved a repair.
The same car, twice
A comeback costs the bay, the advisor, and the reputation. If the first diagnosis was not written down, the shop investigates the same car again.
The expert leaves with the method
How this shop diagnoses this car walks out with one person. The next technician starts from the complaint, not from what was already proved.
A finding that does not change the plan
A new measurement should rule something out. On paper, someone rebuilds the plan by hand, and the car sits while they do it.
Product
Turn the diagnosis into an approved repair
A path for this vehicle, proof the next person can trust, and the repair on the ticket the customer approves. Tekmetric stays the system of record. The procedure library stays the official page.
A shorter path to the fault
Ranked steps for this complaint and this vehicle. The first steps are the ones that separate the cause, so the bay is not working a list of everything it could be. Open recalls are checked before that path is written.
The job moves without the senior tech
The plan fits the skill of the person on the car and the tools the shop owns. A less experienced technician can take the next step instead of waiting for the one who already knows.
The second visit is not a new case
Photos, scan files, voice notes, and screenshots stay on the step that proved them. The next person sees what was already ruled out.
See what the car is doing now
When a saved scan is not enough, read readiness monitors, live data, and codes from an ELM-class adapter on the same case. The reading stays with the path.
Use the page you already pay for
Send the licensed repair-info page open on the bay PC into this job. BrainBay does not log into the subscription, and it deletes that page when the diagnosis is closed.
The repair lands on the approval
Start from the Tekmetric repair order. The diagnosis can be written back onto that ticket, and the write-up explains the fault in language a customer can say yes to.
Capture it live, where the car is
On the phone, record the data stream and the graph while you are on the road or in the lot. The capture stays on the case, so nobody has to reconstruct what the car was doing after they get back to the bay PC.
How it works
From the complaint to a yes
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1
Start from what the shop already has
The complaint, a scan, the Tekmetric repair order, or a procedure page already open on the bay PC. BrainBay files it on the vehicle so the next person is not asking again.
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2
Work a path, not a pile of notes
Prioritized steps for this vehicle. The path changes when a measurement, a photo, or a new finding comes in. Talk through the job on the case, not in a side thread that disappears.
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3
Record what was actually done
Mark the finding, skip what does not apply, and attach the evidence to the step. The next technician can see what was proved.
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4
Ask for the approval
A recommended repair, the reason it is the repair, and a report the advisor can take to the customer. The shop’s system of record still holds the money. BrainBay is what gets the diagnosis onto that ticket.
Who it’s for
For the person who feels the lost time
Owners and service managers
You price the diagnosis and you eat the second trip. BrainBay is how that time becomes an approved repair, and how the hard jobs keep moving when your best technician is not there.
Technicians on difficult cars
Spend the hour on the test that separates the fault. The scan, the photo, and the last finding are already on the case, including a live reading when the saved scan is not enough.
Shops on Tekmetric
The advisor does not retype the diagnosis. It is on the repair order they already use to ask the customer for the approval.
Access
Request access
See it on a car in your shop. Leave a work email and a line about the bay. We are bringing on independent shops a few at a time.
Request received. We will be in touch when there is a place for the shop.
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